The Biggest Challenge: Getting User Feedback

“We love Menlo, but there’s no way we’re going to be able to get user feedback the way you do. It just won’t fly back at our company.” We hear this often from Menlo visitors. They learn about our process, …[Read more]

Also posted in Culture, High-Tech Anthropology(R), Project Management, Quality Assurance, User Experience | 0 Comments

Leaders Everywhere: A conversation with Gary Hamel

Every person in an organization deserves a chance to lead. Every week at Menlo, our project managers change up the pairs that work together so everyone has the opportunity to learn from each other and grow as leaders.
“The management …[Read more]

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People Offer Their Children To Us

Over the past several years, I’ve noticed a curious and predictable phenomena during our talks and tours. Inevitably, at the end, someone will approach me and hand me a business card.
“My son or daughter would love to work at …[Read more]

Also posted in Culture, Entrepreneurship, Human Resources, Public Speaking | 0 Comments

Improv Theater

We typically describe the goal of our interview process as “Make your partner look as good as possible.” Because partners are often competing for the same position, this can be a hard concept to grasp for those who interview with …[Read more]

Also posted in Human Resources, Menlo Software Factory | 0 Comments

Are You Easy to Work With?

As I’ve mentioned before, I start Menlo tours explaining to visitors they have come to a place that has very intentionally focused its culture on “the business value of joy.” Most visitors now come to us to learn about our …[Read more]

Also posted in Human Resources | 0 Comments

Leadership and Inspiration

One of the wonderfully intangible benefits of receiving awards, such as the Top Small Company Workplaces award we just received from Inc. Magazine, is that most of these awards have a great conference attached to them. This month’s Inc. Leadership …[Read more]

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Ain’t No Party Like a Menlo Party!

Wow. Ten years. We’ve been in business for ten years. As Vizzini (from The Princess Bride) would say, “Inconceivable!”
Yet, here we are, a little older and a lot wiser than when we first began.  I’ve been here almost since …[Read more]

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I’ve Never Actually Been to Toyota

Sometimes during a tour, a visitor will comment, “Ooooh! You’ve been to Toyota!” So far I’ve never had the opportunity to visit Toyota, but it happens often enough that perhaps I should make time for a visit.
Invariably they are …[Read more]

Also posted in Menlo Software Factory, Quality Assurance | 0 Comments

Global climate change can be good

DISCLAIMER: This is not a blog entry about the environment on Planet Earth.
The Declaration of Independence begins with these words: “When in the course of human events it becomes necessary for one people to dissolve the political bands …[Read more]

Also posted in Menlo Software Factory, Software Development | 0 Comments

Laughter and the Business of “Joy”

Dan H., one of the “silverbacks” on our team, made an interesting observation the other day. He said, “You know, Rich. I’ve worked a long time and in a lot of places, but I’ve never worked in a place that …[Read more]

Also posted in Human Resources, Menlo Software Factory, Public Speaking, Software Development | 0 Comments