Quality Assurance

The Biggest Challenge: Getting User Feedback

“We love Menlo, but there’s no way we’re going to be able to get user feedback the way you do. It just won’t fly back at our company.” We hear this often from Menlo visitors. They learn about our process, …[Read more]

Also posted in Culture, High-Tech Anthropology(R), Management, Project Management, User Experience | 0 Comments

The Theory and Reality of Sunk Cost

We often find ourselves in discussions about sunk cost here at Menlo. Many of the people who walk through our door have already invested in a piece of software they are not happy with, they don’t want to start over …[Read more]

Also posted in Project Management, User Experience | 0 Comments

I’ve Never Actually Been to Toyota

Sometimes during a tour, a visitor will comment, “Ooooh! You’ve been to Toyota!” So far I’ve never had the opportunity to visit Toyota, but it happens often enough that perhaps I should make time for a visit.
Invariably they are …[Read more]

Also posted in Management, Menlo Software Factory | 0 Comments

Do You Do Automated Testing?

Visitors to Menlo like to ask about our “quality practices,” specifically “Do you automate testing?” The answer is not as straight-forward as one might expect.
Of course we practice TDD (Test Driven Design), but that’s a developer practice not a …[Read more]

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The Myth of “Good People”

I often hear the phrase, “We hire the best and brightest.” It leaves me wondering who hires the “worst and dimmest.”
In order to experience real success every team needs to determine how they can achieve extraordinary results with ordinary …[Read more]

Also posted in Management, Menlo Software Factory | 0 Comments

Show Me the Value!

Even the most skeptical of our tour visitors sense both our passion and our enthusiasm for what happens in the Menlo Software Factory™.  However, a common question they ask is, “Do you have any data to show me that this …[Read more]

Also posted in Management, Menlo Software Factory, Software Development | 3 Comments

“Rich, Do You Need to Pair, too?”

Visitors to Menlo are often amazed at how excited I get about pairing. You can only begin to imagine how many questions I get about the value and how I justify its cost and how I explain to clients why …[Read more]

Also posted in Management | 0 Comments

The Cost of Switching is Nearly Zero

It’s been almost 40 years since I typed in a 2 line program on a 10 CPS Teletype and the computer responded, “Hi Rich.”
I’ve witnessed many magical moments since then and even though I understand how computers work, there …[Read more]

Also posted in High-Tech Anthropology(R), User Experience | 0 Comments

There Be Dragons: Choices That Lead to Failure

While we would never even suggest there aren’t competent alternatives to using Menlo Innovations for user experience design and software development, I want to give you some insight on some common “pathologies” we see when people come to us.
Imagine …[Read more]

Also posted in Management, Menlo Software Factory, Software Development | 0 Comments

Quality is a Team Sport

There is a good chance that those who follow team sports closely would be able to name at least one team that actually got worse after hiring a star player.  If they have trouble, they might be able to name …[Read more]

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