User Experience

Everyday Design: Appliance Diaries, A Story of User-Experience Evolution

When my husband and I purchased our home 6 years ago, it was equipped with all of our appliance needs other than a washer and dryer. We found a good deal on some new ones on an online Sears sale …[Read more]

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The Biggest Challenge: Getting User Feedback

“We love Menlo, but there’s no way we’re going to be able to get user feedback the way you do. It just won’t fly back at our company.” We hear this often from Menlo visitors. They learn about our process, …[Read more]

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Everyday Design: User Experience Nightmare at the Social Security Office

My husband and I had some paperwork we needed to complete at the social security administration office. We were pleased to find an office, conveniently located near our home. Because we had a relatively short drive and planned to get …[Read more]

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Everyday Design: The Mystery of the Wet Floor

Design isn’t just for software or products. The layouts of a building or room within it are also designed.  Unfortunately, these aren’t strangers to bad design either.
My husband recently had surgery and I stayed on the fold-out bed while …[Read more]

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Everyday Design: Thank goodness for smart locks

I drive a basic SUV. I have automatic windows and locks but that’s just about it. My car won’t call people, and my seats are only heated if a butt is in them. However, I will never forget about the …[Read more]

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Everyday Design: Gift receipt dilemma

I had an upcoming birthday party for my friend’s 4-year-old, so I decided to kill two birds with one stone. I went to one of those amazing stores where you can buy anything— groceries, car parts, a Christmas tree, a hamster and …[Read more]

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Everyday Design: The Dreaded Bottle Return

My husband drinks a lot of pop. Luckily, I have found a cheaper store brand that he tolerates. This does, however, require I go to this particular store when returning them. Now don’t get me wrong, I haven’t found any …[Read more]

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Everyday Design: The Good, Bad, and the Ugly

From the toothbrushes we use that don’t fit into our toothbrush holders to the computer programs we have at work that we have to constantly refresh, everything we encounter and use daily has been designed.  Have you ever used something …[Read more]

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You Can’t Order Coffee Without Software

I’ve often said, “There is software in everything.” You can’t buy gas without software. You can’t drive a car without software. You can’t book a flight without software. The plane can’t fly without software. You can’t make a phone call. …[Read more]

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A Tale of Two Experiences

One of our favorite books is The Experience Economy by Pine & Gilmore. It describes the value that can be created by moving past commodities, products, services, and into experiences. I was reminded of this over the weekend, in a …[Read more]

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