High-Tech Anthropology(R)

The Biggest Challenge: Getting User Feedback

“We love Menlo, but there’s no way we’re going to be able to get user feedback the way you do. It just won’t fly back at our company.” We hear this often from Menlo visitors. They learn about our process, …[Read more]

Also posted in Culture, Management, Project Management, Quality Assurance, User Experience | 0 Comments

How We Made JOY Our Competitive Advantage

“When you walk into the lobby of Menlo Innovations, you find yourself standing in the heart of what makes this company one of the most innovative and productive software development firms in the world.”
Wrote John Baldoni, a Forbes magazine …[Read more]

Also posted in Culture, Joy, Project Management | 0 Comments

Everyday Design: Where did I park again?

Every now and then I get inspired by those health reports on the news about how to incorporate healthy living into our busy everyday lives. My latest quest has been to try to take the stairs every day in the …[Read more]

About High-Tech Anthropology(R) | 0 Comments

Practical Joy

When visitors first hear of Menlo’s focus on joy, they find themselves confronted by what, at first, feels like an ethereal and fleeting concept within a business context.
Questions enter their mind:
Is joy practical?
Is it useful?
Is it …[Read more]

Also posted in Joy | 0 Comments

Finding Joy in the Cloud of Ambiguity

You know that feeling you get when you are in the midst of a problem that feels unsolvable or you are inundated by information that makes no sense at the moment? Welcome to what we at Menlo call “The Cloud …[Read more]

About High-Tech Anthropology(R) | 0 Comments

A Design Assessment? What’s That?

“And then I’d go back to the homepage.”
“How would you do that?”
“I- uh, what do you mean? I’d just go back to the homepage…”
“How would you get there?”
“I…I guess I’d hit that button.”
“And then you’d …[Read more]

About High-Tech Anthropology(R) | 0 Comments

Are Personas Really That Important?

NOTE: Today’s blog post is from a guest blogger Mara Evans, a former High-Tech Anthropologist® at Menlo Innovations.
I have a passion for the use of personas in software development. Perhaps part of that passion comes from my background …[Read more]

About High-Tech Anthropology(R) | 0 Comments

The NCIS Effect

My wife Carol is relatively new to the software industry. She is now in the role of Factory Floor Manager here at Menlo and gets involved in many of our presales efforts. She has developed a great appreciation for what …[Read more]

Also posted in User Experience | 0 Comments

The Role of Humility in User Experience Design

In our last blog post we lamented the difficulty we have when new clients start with the assumption that our lack of domain expertise is the insurmountable obstacle to beginning a project.  We noted that part of a great design …[Read more]

Also posted in User Experience | 0 Comments

Your Domain is Difficult, but Design is Easy, Right?

Regardless of our client’s domain, I’ve noticed a pattern in many of our early conversations. It goes something like this.
“There is so much we’ve learned in the last 10 years about our domain we can’t imagine spending the time …[Read more]

Also posted in Menlo Software Factory, User Experience | 0 Comments