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Accuri Cytometers
Case Study

The Challenge

  • Accuri Cytometers had invented a flow cytometer that was smaller (the size of a microwave compared to existing products that were the size of a fridge). A flow cytometer is a biomedical device that is used to test blood.
  • The company needed software built to run the cytometer. To gain a competitive edge, the software had to be easier to use than the existing products.
  • To successfully go through the FDA approval process, the company needed a robust development, QA and documentation process for the software.
  • The company also needed to tap into the European and Asian markets, which required having the software translated into Chinese and providing reports in 27 additional languages.

I simply don't think we could have done what needed to be done without involving Menlo in this process. Menlo has an intentionality that results in delighting users. If I needed some software developed, I would never consider using anyone but Menlo.

- Jennifer Baird, former President and CEO
Accuri Cytometers

Menlo Innovations

Menlo develops software with usability built in.

- Jack Ball, CCO
Accuri Cytometers

How Menlo Helped

  • Using High-Tech Anthropology® user research and design practices, Menlo designed the software in such a way that both inexperienced and specialized lab staff could use it. At the time, it was unheard of for anyone but a specialized lab manager to use such software.
  • Menlo served as the client’s software development team, identifying and prioritizing effort and budget on a week-by-week basis.
  • Menlo built and maintained a large, enterprise-level, Java codebase over the course of more than a decade.
  • Menlo’s development practices gave the client flexibility to scale the project up and down as needed and insulated the project from the typical effects of developer turnover.