Quality Advocate

About the Role:

Job Title: Quality Advocate
Location: In-person at our office in Ann Arbor, MI
Employment Type: Full-Time

Job Responsibilities:

• Exploratory testing to ensure software solutions have been implemented completely, do not contain bugs, and fulfill end-user and client requirements.
• Working with the other roles to decide when each feature is complete, and identifying key issues (such as performance problems, design gaps, and bugs).
• Identifying edge cases and working with the team (particularly Developers and High-Tech Anthropologists®) to determine those that need to be addressed.
• Serving as a liaison between roles and clients to ensure they are considering quality and how their work fits into the overall architecture and that it supports the business model.
• Helping clients and team members make informed trade-off decisions and being the voice for quality in those decisions.
• Prioritizing tasks and projects in coordination with Project Managers to ensure client needs are met in a timely fashion.
• Coaching and mentoring other personnel in subject areas in which you have knowledge.

Qualifications:

• Experience working in software development or other technical experience
• Quickly learns and understands a number of software systems
• Able to retain what has been learned, and “context switch” between multiple projects
• A “make mistakes faster” attitude
• Asks questions often
• Plays well with others - Adjusts pairing and consulting approach as needed
• Pleasant working in pairs and teams
• Great communication skills
• Commitment to work full time, in-person in Ann Arbor, MI (This is not a hybrid or remote work assignment)
• Our interview process requires candidates to fulfill a 1-day and 3-week trial period on-site in Ann Arbor, MI

Other Responsibilities May Include:

• Assisting Project Managers, High-tech Anthropologists®, Software Developers, and others with their project responsibilities
• Assisting the Menlo Factory Floor Manager with the operation of the Menlo Software Factory
• Assisting the Experience team with marketing activities
• Assisting the Menlo Factory Floor Manager with sales qualification and proposal activities
• Evaluating interim and finished systems
• Evaluating and providing feedback to other personnel
• Supporting Menlo’s relationships with its clients and personnel